Our custom orthotic prescription program:

Step 1: Assessment

Getting to the root cause of your pain

Before recommending orthotics, our experienced physiotherapists carry out a comprehensive assessment. This isn’t just about taking a quick look at your feet – we look at the bigger picture.

We begin with a full biomechanical analysis, which includes:

• Gait assessment (how you walk or run)

• Postural analysis

• Joint mobility and muscle strength testing

• Review of footwear habits

• Detailed discussion of your symptoms and lifestyle

Using this information, we determine whether custom orthotics are the right solution for you. Often, conditions like plantar fasciitis, Achilles tendinopathy, heel spurs, and excessive pronation from flat feet respond extremely well to custom orthotic support—especially when paired with a targeted physiotherapy program.

Step 2: Orthotic Selection

Tailoring support to your unique foot structure

No two feet are the same. That’s why we offer a range of orthotic options, from fully customised orthotics to semi-custom and prefabricated inserts, depending on your needs, lifestyle, and budget.

Our clinic partners with trusted orthotic labs that manufacture high-quality, medically prescribed orthotics. These are not generic insoles you’d find at a chemist—they are designed based on your unique foot contours, biomechanics, and condition-specific needs.

We take into consideration:

• The severity and nature of your foot or heel pain

• Whether you’ll be using the orthotics for work, sport, or daily walking

• Shoe compatibility and patient preferences

Our aim is to provide a support solution that feels comfortable, corrective, and durable.

Step 3: Orthotic Fitting

Precision fitting for long-term comfort and function

Once your custom orthotics are ready, we schedule a fitting session to ensure they’re perfect from the very first step. Even the best orthotic can underperform if it’s not properly fitted.

During this session, your physiotherapist will:

• Ensure the orthotics fit correctly inside your shoes

• Check for comfort, alignment, and any immediate pressure points

• Demonstrate how to insert, remove, and care for your orthotics

• Provide a gradual wearing plan to allow your body to adapt

You’ll also receive advice on supportive footwear, as the type of shoe you wear with your orthotic significantly affects its performance.

This step is critical, especially for those being treated for plantar fasciitis or heel spurs, where incorrect pressure distribution can exacerbate symptoms.

Step 4: Orthotic Review

Ongoing care for optimal results

Your journey doesn’t end once the orthotics are in your shoes. As your feet, muscles, and movement patterns adapt, it’s important that we review and reassess your progress.

We typically book a review 4–6 weeks after your fitting. At this appointment, we’ll:

• Check how your body has adapted to the orthotics

• Make any necessary modifications (e.g., padding adjustments)

• Reassess your symptoms and gait

• Update your exercise or rehab program if needed

This ongoing support is especially important for conditions like flat feet, where long-term correction may take time and progressive loading through physiotherapy exercises is key.

Our goal is not just symptom relief, but sustainable recovery and prevention of recurrence.

Why Choose Us for Custom Orthotics in Richmond & South Yarra?

Experienced Physiotherapists – Our team is trained in musculoskeletal and biomechanical assessment, ensuring accurate diagnoses and tailored orthotic prescriptions.

Evidence-Based Practice – We combine hands-on treatment with clinical-grade orthotic solutions to target both the symptoms and the root cause.

State-of-the-Art Facilities – Our Richmond and South Yarra clinics are equipped with modern technology and access to leading orthotic manufacturing partners.

Specialist Heel & Foot Pain Care – We specialise in treating complex conditions like plantar fasciitis, heel spurs, flat feet, and Achilles injuries—not just with orthotics, but also with adjunct therapies like Shockwave Therapy, dry needling, and exercise rehab.

Local and Convenient – Easily accessible for residents of Richmond, South Yarra, and surrounding suburbs including Prahran, Toorak, Kew, and Hawthorn.

When Should You Consider Custom Orthotics?

If you’re experiencing any of the following, it’s worth booking a consultation:

• Ongoing heel pain first thing in the morning

• Burning pain under your foot arch

• Sore knees or hips after long walks or standing

• Diagnosed flat feet or collapsed arches

• Pain that hasn’t improved with rest or standard footwear

Custom orthotics may be the missing piece in your treatment puzzle.

Ready to Get Started?

If you're in Richmond or South Yarra and you're tired of living with foot pain, don't wait. Our physiotherapy team can help determine whether custom orthotics are right for you and guide you every step of the way—from assessment to long-term support.

Book an initial assessment today and take the first step toward pain-free movement.